Our expertise in the field has enabled us to develop a large inventory of business best practises that can apply to human services across health care - with a special emphasis on community care. 

Examples of Community Care Best Practices

1.  Streaming New Callers/ Referrals

Every health care organization is presented with new patients- this may be daily, hourly or by the minute. Patient-focussed organizations understand that the knowledge exchange at first contact with the patient is paramount for all subsequent process steps.  Good community care organizations organize referrals into categories -  segmenting into categories of 'runners', 'repeaters' and 'strangers' can help. These categories are NOT BASED ON URGENCY, but on the work required, and doing so can dramatically cut wait times.

Contact Doleweerd Consulting to learn more.

2.   'In-Quality' Staffing

In our experience, most queues for service in health care are due more to variability in staffing than unpredictable demand. Establishing control points for when today's staffing needs to be increased, and decreased, can go a long way to resolving staff concerns about overwork, and management concerns about overstaffing. Best practice organizations find ways of defining 'quality' in terms of the number of work units per staff or unit, and find progressive ways of maintaining staffing so that patient safety, care quality and efficiency is optimized. 

Contact Doleweerd Consulting to learn more.

3.  Information Inventory

Health care organizations are plagued with forms - both electronic and paper- often growing organically over time. An information audit and inventory is one way of getting control over information, and reduce over-processing waste.  We will do a deep-dive into your core processes (e.g., intake) to itemize information collection then help you obliterate over-collection. Not only does this give your staff satisfaction but the found  time allows them to spend more time offering what patients really want.

Contact Doleweerd Consulting to learn more.

Other examples of best practices in our growing inventory include:

• Measuring takt time of core processes, identifying and eliminating the bottleneck process by reducing cycle time. 
• Risk management of not seen/ not founds
• Single medical supply order entry
• Configuring contact centres to manage urgent issues.
• Segmenting Clients based on Value Proposition
• Creating Visual Demand within the workplace

Contact Doleweerd Consulting to learn more.